New Members:
Welcome to our practice!
- After initial contact, our office will send electronic forms that collect information to help us learn more about you and your health.
- An initial intake willl be conducted via telephone or video to understand what matters to you and how we can work together to meet your health goals.
- We will need an email and/or mobile phone with your approval to send out the forms. If you prefer in-person, we are happy to accommodate. Just let the member health services team member know your preferences when we schedule your new member intake.
Annual Health Assessments:
- Medicare and commercial insurance companies provide annual wellness visits and physical exams free for their members.
- Prior to your visit, a health assessment form will be sent electronically for you to complete. You may also print and bring into the office.
- During these visits, other health concerns may be discussed and addressed.
- New conditions, medications, and related treatments often require a co-pay or deductible based on the member's insurance coverage.
- For more information see Notice of Possible Charge
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Self-service Appointments:
Schedule anytime, anywhere from a mobile device or PC
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Appointments:
Contact our office to schedule. See Office Hours Page for information.
After Hours: For medical concerns outside business hours, call (518) 831-8283.
Co-Pays are required at the time of service. 🔥Failure to pay will result in a service charge of $10.00.
Video Visits/ Telehealth: Click for: Video Visit Instructions and Tutorial
HIPAA/ Privacy
See: Notice Of Privacy Practices
Communications: We will review your preference of how we can contact you. This may include, telephone, voicemail, patient portal, email, or text and your choice to leave a message with another person or only speak with you.
Medical Information Disclosure: An annual review of who we can contact to discuss your medical information or in an emergency will be updated.
Portal See: Patient Portal
Your voice is important to us!
Questions? Send us a secure message via portal.
We are also able to forward forms, including labs, to complete prior to your appointment
Referrals
Your provider support team coordinates specialty appointments/tests as ordered:
Stat or urgent referrals/tests are scheduled immediately.
Some facilities prefer to contact the patient directly for appointments.
Our office will send the test orders and/or referrals to the testing facility and/or specialist office via fax or direct message so they have it on file prior to your appointment date.
If you have questions regarding your referral, please contact the office or testing facility/ specialist office directly.
Alternatively, messages may be sent via the patient portal to our office.
Note: We make every effort to meet the requirements of your individual insurance company. However, we must remind you to remain familiar with your insurance company protocols and changes in their policies.
Pre-Visit Screenings/ Intake
Your time is important to us!
Our new technology will send documents in advance to verify important information:
Demographics
Insurance
Pharmacy
Health Information
Our nurse-led team will contact you to conduct any additional screeners required based on appointment type and care team informational needs.
You may complete our consent forms here.
Advanced Directives
Pertain to treatment preferences and the designation of a surrogate decision-maker in the event that a person should become unable to make medical decisions on their own behalf. Advance directives include Living Will, Power of Attorney and Health Care Proxy.
If you are a patient age 50 and over, please provider a copy of your advanced directive to your next visit or submit via portal for physician review and a copy for our records.
If you need assistance, send us a message and we will securely forward them to you
Prescription Plans
Know your prescription plan is the best advice to assure your medications are covered.
Become familiar with your insurance plans formulary and deductibles.
Provide our office with your pharmacy preferences for local pcik-up or mail-order.
We do our best to assist our patients with coverage for the medications but encourage you to speak with your insurance carrier if you have questions and/or concerns.
Medicare
See: Information for Members with Medicare
Medicare requires you complete a Health Risk Assessment Form at your annual wellness visit. This form will be sent in advance of your appointment via secure email/ text or portal. If you are prefer not to receive the form in either of these manners, we will provide it to you when you arrive, please arrive 15 minutes prior to your appointment time.
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